To place an order on Ottica Riccio, simply browse our site, select the product you wish to purchase, choose the size or variant, and add it to your cart. Once you have finished shopping, you can proceed to checkout, entering your shipping information and choosing your preferred payment method. You can pay with PayPal, credit/debit card, bank transfer, Scalapay, Klarna and cash on delivery.

Once an order has been placed and confirmed, we can no longer change or cancel it. However, if you would like to make a change (such as changing your shipping address), please contact us immediately. If your order has not yet been processed, we will do our best to make the changes requested. Otherwise, we invite you to proceed with a return, once you have received the product.

Delivery times depend on the shipping method chosen. For standard shipments, delivery times are generally between 2 and 3 working days for the peninsula and between 3 and 5 days for the islands . Express shipping guarantees delivery in 1-2 working days. For international shipments, delivery times vary between 3 and 7 working days, depending on the destination country.

After making a purchase, you will receive a confirmation email with the tracking number of your package. You can use this number to monitor the status of your shipment directly on the courier's website (GLS, DHL, UPS, etc.).

If you would like to change your shipping address after placing an order, please contact our customer service team as soon as possible. If your order has not yet shipped, we will do our best to update the address. If your order is already in transit, please contact the carrier directly to try to make a change.

At Ottica Riccio we accept various payment methods, including PayPal , Credit and Debit Cards (Visa, MasterCard, American Express, also PostePay), Bank Transfer , Cash on Delivery (available only for orders in Italy), Scalapay , Klarna , Google Pay and Apple Pay . Choose the method you prefer during checkout.

The order amount will be charged at the time of purchase, except in the case where you choose to pay by Cash on Delivery or Bank Transfer , in which case the payment will take place upon receipt of the product or after completing the transfer.

Yes, if you would like an invoice, you can request one during the checkout process. You will be asked to provide your billing information (including your tax code or VAT number) before completing your order. Your invoice will be emailed to you after your order has been processed.

You can return a product within 30 days from the delivery date. The product must be returned in the same condition in which you received it, with all the original labels intact and without signs of wear. To start the return follow the Self Service procedure by logging into your account or contact our customer service who will provide you with a prepaid return label at a cost of 5 euros.

Yes, even sale products can be returned, provided they are in the same condition in which they were received (unused, with labels intact).

The refund will be made within 3-5 working days of receiving the returned product. Shipping costs (if paid at the time of ordering), including the 5 euro return label, are not refundable.

If a product is available on our site, you will find it as "in stock" on the product page, consequently, you can add it to the cart. If the product is out of stock, we invite you to subscribe to our newsletter or contact us to find out if it will be available again.

In case an item is out of stock, you can join our waiting list or contact us to check if a new arrival is expected. We will do our best to restock the product as soon as possible.

You can contact our customer service by email at info@otticariccio.it or by filling out the contact form on our website. We are at your disposal for any questions or problems regarding your orders.

If you have received a defective or damaged product, please contact our customer service within 7 days of receiving the item. We will guide you through the process of returning or exchanging the product.

Yes, the security of your data is our priority. We use advanced protection systems to ensure that all personal information, such as payment details, are treated securely, in accordance with European Regulation 2016/679 (GDPR).

Your data is used exclusively to complete your order, for shipping and to provide you with better customer service. We never share your data with third parties without your explicit consent.