Here you will find all the information regarding our shipping policies, costs, and delivery times. If you have any questions or concerns, our Customer Service is at your disposal.
1. Countries We Ship To
We ship with the couriers GLS, SDA, UPS, and DHL.
Ottica Riccio ships throughout Italy (mainland and islands), except for Livigno, free zones, and the Vatican.
2. Shipping Costs for Italy (Mainland and Islands)
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Standard Shipping (2/3 business days):
- Free for orders over €50.00.
- €5.90 for orders under €50.00.
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Express Shipping (1/2 business days):
- Flat rate of €9.90 for any order or product.
3. Shipping to Europe (excluding Italy, Switzerland, and Cyprus)
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Standard Shipping (3/5 business days):
- €9.99 for orders up to €150.00.
- €4.99 for orders over €150.00.
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Shipping to Switzerland and Cyprus:
- €39.90 for orders of any amount.
- Customs fees are the responsibility of the buyer.
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Shipping to the United States:
- €45.00 for orders of any amount.
- Customs fees are the responsibility of the buyer.
Note:
Any charges and customs duties are always the responsibility of the recipient and are not included in the shipping cost.
4. Order Processing Time
Once the availability of the ordered products is confirmed, your order will be handed over to the courier within 24/48 hours. The indicated delivery times refer to shipments made to the mainland and islands.
5. Delivery Hours
The courier delivers from Monday to Friday, between 8:00 AM and 7:00 PM. It is not possible to request deliveries during specific time slots or by prior phone contact.
You will receive updates on your shipment status via email or SMS.
6. No One Available to Receive the Courier at Delivery
If no one is available to receive the package at the time of delivery, the courier will leave a delivery notice. Afterwards, the courier will contact the Ottica Riccio staff to inform us that the package is being held at the courier’s depot.
We are not responsible for delivery delays due to courier strikes, incorrect addresses, or absent recipients.
Please note that shipments may be delayed during holiday periods. Ottica Riccio will arrange for the package to be redelivered.
For any information, our Customer Service is always available.
7. Days When Shipments Are Not Made
The express courier does not deliver on Saturdays and Sundays. Additionally, no shipments are made on the following dates, which may cause delays in the expected delivery times:
- January 1
- January 6
- Easter Sunday
- Easter Monday
- April 25
- May 1
- June 2
- August 15
- November 1
- December 8
- December 24
- December 25
- December 26
- December 31
