Changed your mind or is the product not as expected?
We’re here to help! You can return your purchases within 30 days from the delivery date without any issues.
How our return process works:
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Check the requirements
Make sure the product was purchased on our Ottica Riccio website and that no more than 30 days have passed since the delivery date. -
Start the online return process
We have simplified the process with our Self Service returns system.To begin the return procedure, log in to your customer account by clicking the link below:
Access the “Returns and Refunds” section directly from your customer account.
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Select the items to return
During the procedure, select the products you wish to return. We will ask you to provide the reason for the return to help us improve our service. -
Pack the product
Prepare the product for return using the original packaging (if available). Make sure the item is in like-new condition and unused. Glasses, in particular, must be returned with intact lenses and no signs of wear. -
Print the return label
After completing the online procedure, we will provide you with a prepaid return label. Print the label and attach it to the package you are returning. -
Return the item
You can return the item via the courier indicated in the return acceptance confirmation email. Follow the instructions in the email to ship the package to our returns center. -
Receive your refund or exchange
Once the product has been returned and inspected, you will receive a refund or an exchange with the desired product, according to your choice. -
Return label costs
If you use our prepaid return label for the return, €7.00 will be deducted from the refund amount (for Italy). For exchanges (return shipment + new shipment), the cost is €10.
If you prefer to ship the product yourself (in case of return) without using our prepaid label, the refund will be issued for the full amount due, without any deduction for the label cost.
Return Conditions:
- The product must be returned within 30 days from the delivery date.
- The product must be unused, undamaged, and complete with all its parts (including the original packaging).
- We do not accept returns for items that have been personalized or modified at the customer’s request.
⚠️ Returns of Electronic and IT Products
For consumer protection and proper product management:
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Returns or exchanges are not possible for products in the electronics and IT category once they have been opened or used,
unless the product is defective or does not conform to what is stated on our website.
In case of a defective or incorrect product, please contact our customer service within 48 hours of receipt to start the verification process.
Frequently Asked Questions:
Can I return a product without the original packaging?
No, the original packaging must be returned along with the product and all accessories received (certificates, microfiber cloth, warranty, and others). However, if you do not have it, please inform our customer service by sending an email to info@otticariccio.it.
When will I receive my refund?
Once we receive and inspect the returned product, we will notify you by email and proceed with the refund. The process usually takes 3-5 business days.
Can I request an exchange instead of a refund?
Yes, you can request an exchange. During the return process, you can choose whether you prefer a refund or a replacement product, depending on availability.
