1. Countries we ship to
We ship with GLS, TNT, SDA, UPS, and DHL couriers throughout Italy (mainland and islands), excluding Livigno, free zones, and Vatican City.
2. Shipping Costs Italy
- Standard Shipping (2/3 working days):
Free for orders over €50.00. €5.90 for orders under €50.00. - Express Shipping (1/2 working days):
€9.90 for any amount.
3. Shipping Europe and Abroad
- Europe (excluding Italy, Switzerland, and Cyprus):
€9.99 for orders up to €150.00.
€4.99 for orders over €150.00. - Switzerland and Cyprus:
€39.90 for any amount, customs fees borne by the buyer. - United States:
€45.00, customs fees borne by the buyer.
4. Order receipt times
The order is shipped within 24/48 hours from product availability confirmation.
5. Delivery hours
Deliveries from Monday to Friday, from 8:00 to 19:00. Deliveries at specific times are not possible. Updates via email/SMS.
6. Absence at the time of delivery
If no one is available to receive the package, the courier leaves a notice and informs us of the storage. We are not responsible for delays due to incorrect addresses or absent recipients.
7. Non-shipping days
The courier does not ship on weekends and on the following holidays:
January 1 and 6, Easter, April 25, May 1, June 2, Ferragosto, November 1, December 8, 24, 25, 26, and 31.
Return Terms
Returns are accepted within 30 days from the delivery date.
The product must be returned in the same condition it was received, meaning undamaged, unused, and with all original tags intact.
Return Shipping Costs
The return shipping cost is the customer's responsibility, but we can offer you a prepaid return label at a cost of 7 euros.
The return label will be provided by our customer service and must be used to send the product back.
Refund
The refund will be made within 3-5 business days from receipt of the returned product.
The cash on delivery fees (7 euros) will never be refunded, even in case of return.
Refund Methods
For customers who paid with Cash on Delivery or Bank Transfer, we ask you to provide your IBAN when opening the return, so we can proceed with the refund via bank transfer.
Alternatively, you can receive a voucher of equal value, to be spent on our website, with no expiration date.
If you have used other instant payment methods such as debit/credit cards, Paypal, Scalapay, Klarna, we will reverse the transaction using the same payment method.
Product Exchange
If you wish to exchange the product for another, the exchange fee is 10 euros. Any price differences between the returned product and the new product must be settled. If the new product costs more, the balance can be paid upon delivery.
Exchange costs do not include any additional costs for the new product, which must be paid before shipping.
Contact Us
For any questions or to start a return procedure, contact our customer service at the email address info@otticariccio.it or through the Contact Us form on our website.
All products are shipped in their original packaging provided directly by the official manufacturers. Some models come with cases/different holders than those shown (if present in the product photo).
All official product data, origin, and therefore also the manufacturer and related certifications are indicated on the box or bag.
Original packaging and cases, complete with lens cleaning cloths, informational booklets, and certificates of authenticity.
Product information is also printed on the temples. Some examples: model code, color code, size and measurements, collection name, Made in..., CE mark, etc...
Packaging, cases, any accessories or product features may vary depending on the model, collection, or production batch.